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Understanding your payments

For students · 3 min read

Your Payments page shows exactly what you owe, what you've paid, and why — nothing is ever charged without the policy or consent screen having said so first.

Your Payments page

1
Open Payments to see your plan and balance open →

Three figures at the top, one sentence that ties them together, then “Your plan” with “Where this balance came from” under it — including anything “Paid outside the app”.

2
Check your history for the why open →

Every past charge is labeled with its reason — a package purchase, a monthly charge, or a late cancellation — not just an amount. When there's nothing owed, the line under the numbers at the top says “Nothing due now”.

3
Pay an open invoice by card open →

When your coach sends an invoice, a “Pay now” button appears here — payment goes straight to them through Stripe, and the row flips to “Paid” once it clears.

Saving a card

4
Save a card on file open →

“Save a card” is a one-time setup — Stripe securely stores the card, not Verbalgerbil — and “Remove” takes it off again whenever you like.

Only appears once your coach's payments are live.

5
Understand what pre-authorization means

Saving a card authorizes charges only for completed lessons and for late cancellations/no-shows billed under your coach's policy — never anything else, and never without that policy shown to you first.

6
Get a receipt every time

Stripe emails you a receipt the moment a charge goes through.

Packages and monthly plans

7
Renew your package when it runs low open →

“Renew for” carries the exact price; pressing it swaps in “Confirm — charge” with the same amount, and “Not now” backs out. Nothing is charged until you confirm.

Appears only with a saved card and a package running low.

8
See your month before it is billed open →

On a monthly plan your month arrives as an invoice rather than a silent charge. The “Next bill” card on your Payments page shows what is coming and when, before it is raised.

9
Pay it like any other invoice open →

When the invoice is raised it joins your open invoices with a “Pay now” button — the same Stripe-hosted page as everything else, and it flips to “Paid” as soon as it clears.

Stuck anywhere in this guide? Head back to Help — the FAQ covers the odd cases, and the report-a-problem button at the bottom reaches a human.