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Packages, monthly plans, and card charges

For coaches · 4 min read

Beyond pay-per-lesson, you can bill with prepaid packages or monthly plans — and, once a student saves a card, charge it automatically under the rules you set.

Lesson packages

1
Set a package rate open →

A fixed price for a set number of lessons — for example, $240 for 8. Set it under Make it yours, or as a custom rate for one student.

2
Watch the balance countdown open →

Each completed lesson counts down the student's remaining balance, visible on their Billing tab and in their portal.

3
Know the renewal moment

When a package reaches its last lesson or runs out, the student sees a renewal prompt in their portal.

One-tap renewal only appears once the student has a saved card.

Monthly plans

4
Set a monthly rate open →

A flat price per month rather than per lesson — set it under Make it yours or as a student override.

5
Understand what monthly covers

Monthly students aren't billed per lesson and don't carry a remaining-lessons count — their month is already paid.

6
Know when the month is billed

A monthly student's month arrives as an invoice on their billing date, sized from the lessons their standing day covers, minus anything already paid ahead. There is no separate auto-pay switch — their portal's Payments page shows the next bill before it is raised.

Card on file and pre-authorized charges

7
Let the student save a card in their portal

Saving a card authorizes charges for completed lessons and for late cancellations/no-shows billed under your policy — nothing else.

8
See charges before they fire open →

A pending charge shows on the student's Billing tab for a 2-hour grace window before it hits their card.

Appears only while a charge is scheduled.

9
Waive a charge if needed open →

One tap during the grace window cancels it — the student is never notified, and nothing is charged.

The waive control shows only while a charge is pending.

10
Know what happens if a card fails

A declined charge retries after 24 hours, then 72 hours, then flags you to follow up — no silent repeated attempts.

Package renewal from the portal

11
The student taps Renew when their package runs low

The button shows the exact package size and price before they confirm.

12
The charge goes to their saved card

Confirming charges the price shown, exactly — if your pricing changed since the button rendered, the charge is refused rather than mismatched.

13
Their balance updates immediately open →

The new lessons land on their balance right away, and the payment appears in your records automatically.

Stuck anywhere in this guide? Head back to Help — the FAQ covers the odd cases, and the report-a-problem button at the bottom reaches a human.