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Getting set up: Make it yours

For coaches · 4 min read

Make it yours is where you describe your business — what you teach, how you get paid, and when you're bookable. Everything here saves as you go, so there's nothing to submit and nothing to lose by exploring.

Set what you teach, and what to call it

1
Open Make it yours and choose what you coach. open →

Pick Languages, Chess, Tutoring, or Something else — this sets sensible defaults for the rest of your setup.

2
Choose the word used for a single meeting.

Pick lesson, session, match review, or class. Your choice is swapped into buttons, tabs, and messages everywhere.

This guide uses "lesson" throughout — your account may read differently depending on what you pick here.

3
Leave the page whenever you're done.

Make it yours saves each choice as you go — there's no separate Save button and nothing to submit.

Decide how you charge

4
Pick your pricing model. open →

Choose Pay as you go, Lesson packages, or Monthly plan — whichever matches how you actually work. Change it later any time.

5
Set your currency, then fill in the numbers for the model you picked.

Hourly rate for pay-as-you-go, package size and price for packages, or the monthly amount and what it includes. Students see the exact line, e.g. "$40 / hour."

6
Turn on an intro offer for new students, if you want one.

Switch it On to offer a one-time free or discounted first lesson — brand-new students can book it themselves, and it appears automatically on your book sheet for first-timers.

The Length (minutes) and Price fields only appear once this toggle is On.

7
Set the intro length and price.

Price can be 0 for a free intro lesson. It's a one-time offer — each student gets it once.

Only relevant if you turned the intro offer On in the step above.

Set your policy and where your lessons happen

8
Write your cancellation & no-show policy in plain language. open →

It's kept on file and shown to students on their portal and when they're invited — a few honest sentences go a long way.

9
Set your free-cancellation window.

Choose 12, 24, 48, or 72 hours. Inside this window, a student cancelling their own lesson from their portal is recorded as a billable no-show instead of a free cancellation. The default is 24 hours.

10
Answer "Where do your lessons happen?"

Three options. The first is the built-in video, and it is the default: the call happens inside the lesson screen, and there is no link for you to send — your student joins from their own portal, where Join appears 15 minutes before the start. The other two are Zoom and Google Meet, both tagged (external). This sets the default for every lesson — you can still change it lesson-by-lesson when you book.

Open your calendar and introduce yourself

11
Add your weekly open windows. open →

Add the days and times you're bookable, in your own timezone. Students then book themselves into open slots from their portal.

Leave this empty to keep booking coach-only — nothing changes until you add at least one window.

12
Set your bookable lesson length, breathing room, and start alignment.

Choose the lesson length(s) you'll offer, how much breathing room to leave after each one (none up to 30 minutes), and whether lessons start back to back, on the half hour, or on the hour.

13
Check your timezone.

Your timezone is read straight from your device, so there's nothing to switch — even while traveling. Every time you see in the app is yours; each student sees the same moment converted to their own timezone.

14
Write a couple of sentences about you.

Your About you bio shows on your students' portal home and on your invites. Leave it empty to show nothing.

15
Turn on the student reminders you want.

Choose how far ahead to remind students of an upcoming lesson (2 days, 1 day, 2 hours, or 1 hour), and switch on package-renewal and unpaid-invoice nudges if you'd like those sent too.

Stuck anywhere in this guide? Head back to Help — the FAQ covers the odd cases, and the report-a-problem button at the bottom reaches a human.