← All help topics

Booking and scheduling lessons

For coaches · 4 min read

Booking, rescheduling, and marking lessons all happen from Schedule and Today. This guide covers the book sheet end to end, plus what changes when a student books or cancels themselves.

Book a lesson

1
Open Schedule and click Book a lesson. open →
2
Pick the student.

The book sheet checks whether anything is standing behind the booking — a lesson balance, a monthly plan, a saved card, an open invoice, a standing day, or an agreement to pay you outside the app. If none of those is in place it flags it — it won't stop you from booking anyway, it just makes sure that's a choice, not an accident.

3
Pick a time — a suggested open slot, or your own date and time.

Your next open times are offered as one-click chips. Times shown are always in your own timezone, and each student sees the identical moment converted to theirs.

4
Set the duration.

Choose a preset (30 to 90 minutes) or type any length from 15 to 240.

5
Choose Just once, Weekly, or Every 2 wks.

Picking Weekly or Every 2 wks reveals a count field — from 2 up to 40 lessons — so you can book a whole term in one pass.

The count field only appears once you pick a repeating option.

6
Answer "Where does this lesson happen?", then read the button before you click it.

The built-in video needs nothing further, and there is no link for you to send: your student joins it from their own portal. Zoom (external) or Google Meet (external) ask for the link you'll use. The final button names exactly what it's about to book, e.g. "Book 8 weekly lessons · Mon, Jul 13, 1:00 PM."

See your schedule

7
Browse the week grid. open →

Schedule shows one week at a time; use the arrows next to the date range to move to the week before or after.

8
Switch to Today for a day-by-day view. open →

Today lists just what's happening now, what's coming next, and anything that needs your attention.

9
Open a lesson's ⋯ menu from either view to manage it.

It's the same Manage panel whichever screen you opened it from.

Manage a booked lesson

10
Click ⋯ on any lesson to open Manage lesson.
11
Reschedule by changing the date, time, or duration, then Save changes.
12
Change where it happens if plans changed.

The same "Where does this lesson happen?" question is in this panel — switch between the built-in video, Zoom (external) and Google Meet (external); your student's Join button opens exactly whatever is set here.

13
Mark how it went once it's over.

Completed or Skipped / no-show — this is separate from cancelling, and keeps your records and billing accurate.

14
Cancel the lesson if it's not happening.

Cancel this lesson sits at the bottom of the same panel.

This is a permanent, confirm-guarded action — it removes the booking rather than marking it skipped.

Cancellations, no-shows, and self-service

15
Know your free-cancellation window.

Set under Make it yours (12–72 hours, 24 by default), it's the cutoff for a student cancelling themselves from their portal without being billed.

16
Expect a late cancellation or no-show to count as billed.

Inside the window, a student's self-cancellation is recorded as a billable no-show rather than a free one — the same policy applies whether they or you make the change. With a card on file it can charge per your policy; otherwise it simply counts in their balance and records.

17
See student self-booking and self-rescheduling exactly as any other lesson.

Once you've added weekly open windows in Make it yours, students can book or move their own lessons into those slots — it lands on your schedule like anything else, and you're notified.

Self-booking only works once at least one weekly window is set; until then, students message you to schedule.

18
Check Today for lessons you haven't marked yet. open →

The Needs attention list nudges you toward anything past its start time still waiting on a Completed or Skipped / no-show, so your records and billing stay true.

Stuck anywhere in this guide? Head back to Help — the FAQ covers the odd cases, and the report-a-problem button at the bottom reaches a human.